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Русский | English

Website terms and conditions of use

TravelRussia.SU is pleased to provide you with a full range of travel services in St. Petersburg and Russia.

Since our Terms and Conditions contain legal obligations, we advise You to read them carefully. They form the basis on which bookings are accepted by www.TravelRussia.SU.

Terms of use

By using www.TravelRussia.SU, You agree to be legally bound by these terms, which shall take effect immediately.
If You do not agree to be legally bound by all the following Terms and Conditions, please do not use this Web site.
The Company reserves the right to change Terms and Conditions from time to time, so You should check this page regularly. Your continued use of the Web site will be deemed acceptance of the updated or amended terms.
You, the Customer, warrant that You are at least 18 years of age, You possess the legal authority to create a binding legal obligation, You will use this Web site to make legitimate reservations or requests for You or for another person for whom You are authorized to act, all information supplied by You is true.
You agree to use TravelRussia.SU only for lawful purposes
All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on travelrussia.SU and all content (including all applications) located on the site shall remain.

Content of the Web site
We hope that You will find TravelRussia.SU to be useful and reliable, and we will do our best to provide the most accurate information possible.
This Web site contains links to other Web sites. TravelRussia.SU is not responsible for the content, privacy practices, or accuracy of opinions expressed in or any other aspects of such Web sites. They are not investigated, monitored, or checked for accuracy or completeness by us.

Payment and Cancellation policy
We accept payment by MasterCard, Visa and American Express. Your card will be charged the amount in rubles, according the daily exchange rates of Russian Central Bank.
The local taxes are included.
The following deposit is required to make a reservation:

Apartments: one night room rate and this amount is NONREFUNDABLE in case of NOW-SHOW or CANCELLATION
Hotels: the amount of the deposit depends on the terms of each specific hotel
Excursions: 100% of the Total cost should be paid upon reservation. 90% of this amount is REFUNDABLE if You cancel Your Booking 15 days before the Tour Departure date. 10% of Your prepaid amount is NONREFUNDABLE (cancellation fee)
Transfers & Visa Support: 100% of the Total Transfer price should be paid upon reservation and is NONREFUNDABLE.
Tours: 100% of the Total cost should be paid upon reservation. 90% of this amount is REFUNDABLE if You cancel your Booking 30 days before the Tour Departure date. 10% of Your prepaid amount is NONREFUNDABLE (cancellation fee)

As soon as Your card is charged the amount of the deposit, a payment confirmation will be e-mailed to You.
The balance due (if any) is to be paid upon arrival.
If You cancel your booking, You will be charged the cancellation fee according to our Cancellation Policy.
No refund shall be given, if You fail to show up on the service no matter the reasons or circumstances.

Cancellation Charges
Canceling a booking with results in cancellation fees being applied. TravelRussia.SU will charge cancellation fees as stated below.

Apartments. Any cancellations on accommodation bookings cause a cancellation fee equal to one night room rate.
Hotels. Cancellations on hotels acommodation bookings cause a cancellation fee equal to one night room rate or the amount of the deposit depends on the terms of each specific hotel.
Tours. If You cancel Your Booking 15 days before the Tour Departure date the cancellation fee is 10% of the Total Tour price. The Tour cancelled later will cause the cancellation fee equal to the Total Tour Price (100%)
Excursions. If You cancel Your Booking 30 days before the Tour Departure date the cancellation fee is 10% of the Total Tour price. The Tour cancelled later will cause the cancellation fee equal to the Total Tour Price (100%)
Visa Support & Transfers. Any cancellations cause a fee equal to 100% of the total price.

If any of the listed services booking falls in a special event period (including but not limited to Trade Fairs, Public or National Holidays, New Year, Thanksgiving, Christmas, Easter), any cancellation will cause a fee equal to 100% of the total package (please request to specify)

Booking Process: online
Online booking works for all travel services.
To book accommodation, activities, visa support or transportation online, you will need to take 4 simple steps:

1. Choose product
To make Your booking, please choose the desired service, dates and number of persons (if needed), after that click the "BOOK NOW" button.
2. Review rate details and restrictions
You will see the service You have chosen, travel dates and number of persons, as well as the price and the deposit automatically calculated according to the service chosen.

3. Enter Your contact details and preferences
Enter Your contact details (to be kept confidential) and product preferences (additional information: pick-up, etc.) After You have completed the boxes, click the "Confirm" button. Your booking will be forwarded to our manager for processing.
4. Print out Your booking confirmation and choose the way of payments.
-To pay by credit card on-line
-Print out Your booking confirmation and send us Your CC details by fax
-To pay by Western Union or other transfer systems
-To pay in Saint-Petersburg in our office (your friends)
If no confirmation is received from You within 48 hours, the booking will not be valid.
Keep Your booking confirmation to present it at the destination.
An invoice can be sent for the ordered services on Your request.
The balance due (if any) is to be paid upon arrival.

Booking Confirmations
The booking confirmations will be provided for each booking service.

Our Responsibility
The company, its agents and suppliers accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.
If there are any force major circumstances making TravelRussia.SU unable to provide the Customer with the service reserved, the company has right to substitute it for a similar service or apartment of the same level or higher.
All travel documents/vouchers are issued subject to the terms and conditions specified by the company, its agents and suppliers.

Privacy policy
TravelRussia.SU is concerned about protecting the safety and privacy of its customers. Please click here to review our current Privacy Policy, which also governs your use of www.TravelRussia.SU to understand our practices: Privacy Policy.

General legal terms
These Terms and Conditions, and Your relationship with TravelRussia.SU under the Terms and Conditions, shall be governed by the law of the Russian Federation. You and TravelRussia.SU agree to submit to the exclusive jurisdiction of the courts of the Russian Federation to resolve any legal matter arising from the usage of www.TravelRussia.SU.

Attention

There are some errors in completion of the form. Probably, some fields are filled in incorrectly or are not filled in at all. They are marked with red. Please note that the fields in front of which there is a red asterisk are required. All fields must be filled in in Latin characters! Try again and you will succeed for sure!